We want you to love the items you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.
We have a 30-day return window for all items on our site (excluding items discounted 25% or more, this include BOGOs). This return window begins once your package has been delivered to you.
In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team at firstname.lastname@example.org! (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)
Return standards and conditions
We gladly accept returns for both refunds and exchanges!
Exchanges can only be requested for the same item in alternate sizes. Please note that each purchase is eligible for a one-time exchange only due to items being made to order.
If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
- By adding return items to your return, you are verifying that you have (1) received the items selected to return and (2) intend to return the selected items.
Items must be unwashed and not put through a dryer.
Items covered in animal/human hair are subject to denial.
Items covered in glitter, powder, skin cells, or other matter are subject to denial.
- Items with piling may be subject to denial.
- Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
Items with markings or other stains (such as deodorant) will not be accepted.
We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, or socks for hygiene reasons.
- At this time, we do not cover the cost of return shipping.
If you are returning your entire order, please note that the original shipping costs will not be refunded.
- A 10% restocking fee will be deducted if you wish to return any item(s) for a refund or in case of cancellation. This is because our items are made to order.
- Any returns that are delivered outside of 30 days of the delivery date of your order may be subject to denial. Meaning, your return should be sent within the first 15 days so it can arrive to us in the next other 15 days. Please contact our support team if your return is delayed unexpectedly.
If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.
Can sale items be returned?
Any items discounted 25% or more (including BOGOs) are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 25% are welcome to be returned within our 30-day window.
Please make sure to send your package to:
El Paso, Texas 79927
Once you get your tracking number, send us a photo of it to our email with the subject line "Refund" or "Exchange".
After your order was received, we'll review it, and if approved, we'll send you your refund or if you want an exchange will issue a gift card so you can place your new order right away without waiting the 1-3 business days for the money to show on your account! :)
If you need any extra help, email us at email@example.com and we'll be happy to give you a hand!
Last updated: 09.18.23.